Privacy Highlights
Purple Haze collects only the necessary information required to process your food orders, table reservations, and event bookings. We never sell or rent your personal data to third parties. All online payments via eSewa and Khalti are processed directly through secure encrypted gateway tokens without saving sensitive financial credentials on our servers.
1Information We Collect
When you use our website, place online food orders, book venues, or interact with our services, we may collect the following categories of information:
- Personal Identification: Full name, email address, mobile contact number.
- Delivery Information: Street address, landmarks, delivery zone (e.g. Biratnagar Core, Bargachhi, Rani, Jogbani), and special delivery instructions.
- Order & Booking Details: Items purchased, dietary preferences, booking dates, estimated guests, and special culinary requests.
- Technical Device Data: IP address, browser type, operating system, and session timestamps collected to optimize site performance and prevent fraud.
2How We Use Your Information
We utilize customer data exclusively for legitimate operational purposes:
- To prepare and fulfill your dine-in, takeaway, or doorstep delivery orders with speed and accuracy.
- To transmit order status confirmations, digital receipts, and delivery rider arrival notifications via SMS or email.
- To manage table reservations and banquet hall contracts for weddings and corporate conferences.
- To disburse promotional vouchers (e.g. VIP welcome discounts) where you have explicitly opted in to our newsletter.
- To resolve customer complaints, inquiries, or grievance tickets in accordance with consumer protection guidelines.
3Payment Gateway Security & Data Protection
We prioritize the highest security standards for financial transactions in Nepal:
eSewa & Khalti Integration
Transactions made via eSewa and Khalti are processed directly on their respective RBI / Nepal Rastra Bank compliant payment gateways. We never store eSewa MPINs, Khalti passwords, or banking credentials.
SSL Encrypted Communication
All communications between your browser and our servers are encrypted using 256-bit Secure Sockets Layer (SSL/TLS) technology to safeguard your data against interception.
4Cookies and Local Storage
Our website uses cookies and browser local storage strictly for essential user experience functions:
- Preserving items in your shopping cart across page navigation.
- Remembering your preferred visual theme (Light Mode vs. Dark Mode).
- Maintaining secure authentication sessions for logged-in accounts.
You can disable cookies in your web browser settings at any time; however, some shopping features may require manual re-entry.
5Third-Party Disclosures
Purple Haze does not trade, sell, or rent your personal identifiable information. Data is shared exclusively with:
- Internal Delivery Riders: Provided with your delivery address and contact phone number solely for order drop-off.
- Payment Gateways: Digital token verification with eSewa and Khalti to acknowledge payment completion.
- Government Authorities: When formally mandated by applicable judicial or statutory enforcement authorities under Nepalese law.
6Your Rights & Data Control
Under the Individual Privacy Act of Nepal, you have the right to inspect, update, or request the deletion of your personal data held in our systems. To request data removal or unsubscribe from promotional communications, please contact our privacy desk below.
Data Privacy & Grievance Contact
Purple Haze Restro & Garden, Airport Line, Biratnagar - 4, Morang